Tel: 0845 459 4200
Fax: 0845 459 4300
info@ipresourcing.co.uk
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Support & Maintenance Services

Our support services are provided with SLA in our hosted environments and are also extended remotely, wherever your business is located.

We use ITIL (IT infrastructure library) to run and manage our service desk, ensuring industry standard practises are followed for optimum service guarantees.

Our rotation scheme and efficient documentation process ensures that one person cannot retain all local client knowledge. Knowledge is shared so that service continuity is guaranteed.

What support services do we offer?

We offer a range of support services to assist your business and ensure you get the most out of your IT investments.

Helpdesk and Emergency Support
 Manage your incidents and faults efficiently and effectively using our call logging systems and expert technicians.

Remote Administration
 Benefit from our SLA based remote administration services for faults, updates and maintenance patching.

Health Checks and Remote Monitoring
 Routine checks on hardware and software for integrity and continuance. Benefit from our remote monitoring service, so that issues are identified and addressed on a pre-emptive basis.